Our client sought to create, promote, and preserve efficient industry and market structures, thereby enabling the optimal utilisation of resources for the provision of insurance services.
Atunda’s assistance was required to help develop a strategic framework and business operating model. Our approach included: the formulation of its strategy; including vision, mission, values, strategic objectives etc; a 5-year strategic plan that define the organisations’ roadmap; a business plan including financial plan; and culture audit to determine the behaviours to reinforce, encourage or discourage.
We began by designing a new target operating model based on the client’s specific requirements. We came in with open minds and worked rigorously with stakeholders in the business to conducted an in-depth discovery process based on meetings with staff and interviews with key decision makers.
This phase of the project identified issues with our client’s delivery strategy and helped Atunda to develop the new target operating model with their stakeholders.
Our client has been able to achieve sustainable performance improvements, increase client satisfaction, set new standards for the industry, and affectively engage stakeholders.
